Returns & Refunds

Change of mind: 14 days

You can cancel your order within 14 days of receiving it, for any reason.

1. Email support@herockscrazy.com within 14 days of delivery with your order number and the item(s) you want to return.
2. Send the item(s) back within 14 days of telling us. Items must be unworn, unwashed and in their original condition.
3. Return postage is paid by the customer. We recommend a tracked service.
4. We refund within 14 days of receiving your return, to your original payment method. If you return your whole order, this includes the original standard delivery charge.

Faulty, damaged or wrong item

If something arrives faulty, damaged or not as described, email us within 30 days with a photo. We'll replace it or give you a full refund, including delivery, at no cost to you.

Exchanges

We don't swap items directly. Return the item for a refund and place a new order. That's the fastest way to get the right size, especially during drops.

Discounted items

Your statutory rights are the same on discounted items.

Questions? Email support@herockscrazy.com.