FAQ
How long will my order take?
Every SCRAZY piece is made to order, just for you. That’s how we keep drops limited and waste low. Making takes 1–3 business days, then UK delivery usually takes 7–13 business days. Allow around 2–3 weeks from order to door. Overseas delivery times are shown at checkout.
These are estimates and can run longer around drops and holidays. Any product with its own timeline will say so on its product page.
Will my order arrive before Christmas?
Order by 1 December for the best chance of UK delivery before Christmas. We can’t guarantee it, because every piece is made to order and delivery is in the courier’s hands.
How will I know it’s on its way?
You’ll get a tracking link by email as soon as your order ships. Check your junk folder if it hasn’t arrived.
Where do you ship and how much is delivery?
We ship to the countries offered at checkout, and delivery costs are shown before you pay. UK £4.99 · Ireland £6.99 · USA £7.99 · Europe and rest of world £9.99. Free worldwide delivery on orders over £100.
Will I pay customs or import fees?
Orders outside the UK may be charged import duties, taxes or handling fees by your country. These aren’t included in our prices and are your responsibility. Parcels refused or returned because these fees weren’t paid will be refunded minus the delivery and return costs.
My parcel hasn’t arrived.
If it hasn’t arrived 5 business days after the latest estimate, email us with your order number. If it’s lost in transit, we’ll replace it or refund you. If tracking shows it was delivered, please check with neighbours and your building first. We can’t replace parcels sent to an incorrect address entered at checkout.
How do I find my size?
Our garments are designed to be worn by everyone, whatever your shape, size or gender. Every piece has its own fit and silhouette, so sizing varies between products. Check the product description for sizing advice before you buy. On Unisex pieces, S and M sit closer to traditional women’s sizing, and L, XL and XXL closer to men’s.
Our philosophy? Nothing is ever too big, but something can definitely be too small. Between sizes? Size up.
How do I look after my SCRAZY?
Turn it inside out, wash cold at 30°C, don’t tumble dry and don’t iron the print. Damage from washing against the care instructions isn’t a fault.
Can I change or cancel my order?
Production starts fast, so we can’t promise changes once you’ve ordered. Email us as soon as possible and we’ll try. Your legal right to cancel still applies once you receive your order (see below).
Can I return something?
Changed your mind: you can cancel within 14 days of receiving your order. Items must come back unworn, unwashed, with tags and packaging, within 14 days of telling us. You pay return postage, and we refund the item plus standard delivery once it’s back with us. Anything worn, washed or damaged will have its refund reduced, or refused, to reflect the loss in value.
Prefer store credit? Choose store credit instead and we’ll add 10% on top.
Final sale: anything bought in person at a SCRAZY pop-up or event can’t be returned for a change of mind.
Swaps: if stock allows, we may be able to swap your item for a different size or colour. Just ask. Otherwise, return it and place a new order.
To start a return, email support@herockscrazy.com with your order number and we’ll send you the returns address. Full details are in our Terms & Conditions.
My item is faulty, damaged or wrong.
Email us within 30 days of delivery with your order number and photos. We’ll cover return postage and refund or replace it. After 30 days, we’ll repair or replace it first, in line with your legal rights. Wear and tear, and damage from misuse or washing against the care instructions, aren’t faults.
Will you restock?
Some pieces return; most don’t. Join the New World Tribe to hear first.
How do I join the New World Tribe?
Sign up through the pop-up on our site for previews of upcoming drops, exclusive discounts and access to members-only features and garments.
How do I contact you?
Email support@herockscrazy.com or DM @herockscrazy on Instagram. We reply within 2 business days.